Customer Success Executive
OneAssureBangalore
- Time zone
- India Standard Time (IST, UTC+05:30)
Work location
In Person
Experience
0 – 2 years
Compensation
INR 4 lakh - INR 5 lakh yearly
About OneAssure
OneAssure is an IRDAI-licensed digital insurance platform and broker focused on health and term insurance. It serves individuals and businesses. Its B2B team manages employee insurance policies for corporate clients, covering policy administration, employee support and claims. It also runs a partner portal for insurance advisors.
The role
OneAssure is a digital insurance platform that helps organisations manage their employees’ insurance, from policy administration to employee support and claims. As a Customer Success Executive on its Bangalore B2B team, you’ll be the main point of contact for a set of assigned corporate clients. You’ll onboard them, keep their policies accurate on OneAssure’s digital portal, answer HR and employee queries, and coordinate claims with insurance partners through to resolution. You’ll also run monthly wellness programmes for your clients. OneAssure is looking for a fresh graduate or someone with up to a year of experience: a strong communicator in English who is detail-oriented, dependable and eager to learn the insurance ecosystem, and who sees customer requests through to completion. Over time, the role can grow into broader account management, including retention, upselling and cross-selling.
Compensation
Base salary
INR 4 lakh – INR 5 lakh yearly
Total compensation
INR 4 lakh - INR 5 lakh yearly
Your day to day
- Manage customer success for assigned corporate clients, covering onboarding, policy issuance and employee orientation on what their policy covers.
- Handle daily policy administration on OneAssure’s digital portal, including adding and removing employees and updating their details.
- Act as the primary point of contact for client HR teams and employees, resolving policy-related queries promptly.
- Coordinate cashless and reimbursement claims between employees and insurance partners, track claim status and escalate issues until they are resolved.
- Run monthly wellness programmes for clients by sharing available sessions, scheduling them and liaising with wellness partners.
- Build strong client relationships and, over time, take ownership of account growth through upselling and cross-selling other insurance products.
Who thrives here
You’ll Thrive Here If You :
- Are a fresh graduate or have up to a year of experience, and want to build a career in customer success and account management.
- Communicate clearly and confidently in English, both in writing and when speaking with HR teams, employees and insurers.
- Are careful with detail, because employee records, policy updates and claim documents need to be accurate.
- Stay organised across several client requests and follow each one through to completion without being chased.
- Are comfortable working daily on digital platforms, portals and basic computer applications.
- Enjoy solving people’s problems, including employees dealing with a stressful hospital claim.
- Are keen to learn insurance products, policy administration and claims processes from scratch. No prior insurance experience is required.
This is not a role at Scooter. Scooter is the exclusive hiring partner for this position.